Support

Video guides

User guides

Product FAQ

  • Some of our customers connect 'cask breathers' to the end of the Black Venting Tap using the small tube supplied. They also connect Co2 at this point using a hose reducer to connect to the Co2 pipe line.

    Shelf life of cask ale is only 2-4 days. To get the best results use a clean soft peg/spiel and clean float at each cask change over and turn the Black Venting Tap Wings to the off position at the end of each session and at night. Soft pegs are available on the Accessories page in bags of 50.

  • It is very important that you insert the Washers into the Pipe Connector and the Shut Off Cap when you first install your CaskWidge System. Without the Washers in place the system may not be air-tight and may draw air in at this connection, possibly causing fobbing at the pump. Thereafter check the Washers are still in place following disconnection from the cask for cask change-overs and after reassembly following your weekly cleaning routine.

  • We would highly recommend you use a non-caustic approved sanitizer e.g Johnson D10 or Milton and follow the manufacturers instructions.

    It is not advisable to use Caustic beer/pipe line cleaners because they are not recommended as a manual cleaning solution due to the healthy and safety issues. You should not soak your equipment in any cleaning solution as this may have an effect on the longevity of the equipment. Ideally after cleaning, rinse and store dry.

    Refrain from using the float to draw beerline cleaner through the pipes. We recommend that you disconnect at the grey pipe connector. Keep an eye that the red washers stay in place.

  • The CaskWidge needs a minimum of 12-14cm clearance.

    We would recommend that you tap the cask, release the initial pressure and then insert the Float connected to the Black ‘T’ Piece with a Shut Off Cap on each end. Place into the serving position and open the venting tap wings, condition for the recommended amount of time, instructed by the Brewer.

    You will also need to arrange some type of cooling system as real ale needs to be served between 11-13 degrees.

  • Please check that the Red Washers have not fallen out of the Pipe Connectors when they have been unscrewed from the 'T' of 'L' Piece. Without the Washers in place the system may not be air-tight and may draw air in at this connection, possibly causing fobbing at the pump.

    Also check that the Washer is also in place, at all times, in the Shut Off Cap on the other end of Black 'T' Piece, if you are using the old version (pre 2011).

  • The only difference is the length of the silicon tubing, it is longer for the 18gal at 75cm, 9gal cask tube is supplied at 57.5cm, Pin cask tube is supplied at 44cm.

    The rest of the kit is the same for all sizes.

  • As a general rule - . New customers are recommended to order 1 x Dual Kit (to suit cask size required) per beer engine/hand pull.

    A Dual CaskWidge Kit will enable you to have one cask online serving beer and a second cask tapped and vented/conditioning, waiting for the next cask change over.

    In addition we would highly recommend that you have a Cleaning Kit comprising of 3 specifically designed brushes.

    It is also recommended that you remove the dirty Float and put on a clean Float at each cask change over; this will reduce the chance of cross contamination. Floats can be ordered separately.

    Finally, we would recommend that you have a CaskWidge Clarity Taste Sampler. This is a great addition to the CaskWidge System which will enable you to take Clarity and Taste samples at source, especially during the conditioning process to produce optimum quality. Eliminating the need to take a sample at the pump and wasting the beer that is in the lines if it is not ready.

  • Yes, we have a Clear Headed float that is supplied with silicon tubing that is suitable for a 4.5gal Pin cask and can be cut down slightly if nesessary to increase yield results. For further information see the Support page - Technical Documents - CaskWidge Float Information sheet where you can download the information at your convenience. Recommended length for Pins is now coming in at about 44cm for the tube not including the Float Head. If you decide to trim down an existing Float tube, please remember not to use it in a 9gallon after as you will get excessive wastage. Differentiate the Float Head to avoid confusion.

    We also sell separate pieces of the FDA approved Silicon Tubing - Please visit the CaskWidge Shop - Accessories Page.

  • No, the Float Heads and Float Tube are available as separate parts on to the CaskWidge shop.

    If you can feel any resistance when removing the float, knock the Cask Tap further down to clear the obstruction. The keysone may not have fallen away completely and is hinged a some point. twist to remove. DO NOT PULL.

  • You can 'physically' use an 18gal float in a 9gal but the extra length of tube can sometimes curl down and it may touch the sediment causing disturbance and cloudy beer, which may affect your wastage.

    To get the best results and yields we would not advise the 18 gal float to be used in a 9gal cask. If you do need to swap between cask sizes you only have to remove one float and put on a different size, a 10 second job.

    The floats are sold separately so you don't need to purchase a whole kit.

Store FAQ

  • No, the only information we keep is your log in information, if you register, which is secure.

  • Yes

  • We try our hardest to despatch all orders received by 1pm on the same day.

    Orders received after 1pm will be processed on the next working day. As soon as your order is received it enters our system of pick'n'pack, invoicing and despatch. 99% of our UK orders are delivered with in 24-48 hours by City Link Courier.

    All orders need to be signed for on delivery and can be delivered anytime between 7.30am and 5.30pm. If you are out and miss the delivery it is your responsibility to contact the Courier Company using the contact details on the card that the delivery driver leaves.

    All orders are subject to stock levels at the time of your order. Bulk orders will have a quoted delivery time frame.

  • Your invoice will be inside the parcel with the delivery note and instruction sheets unless we are instructed to send it to an alternative address.

    We can supply emailed copies of your invoice if supplied with a current email address.

  • Unlimited, dependent only on the time frame you have and the method of payment.

  • Please call our sales team on 8453 707 606, they will try their hardest to remedy your problem. We are proud of our reputation, and aim to ensure the complete satisfaction of our customers.

  • This is dependant on your projected volume of purchase.

  • No, each component of the kit is sold separately, in any amount.

    Note. The CaskWidge Kits are cheaper than buying the parts individually, so make sure if you are buying quite a few separate parts, it may be cheaper to buy a kit and break it up into spares.

  • We can send you a paper brochure and some tri-fold leaflets.

  • Orders placed on the Web Shop will incur a £5.95 delivery charge.

    For Bulk orders and Non UK orders you will need to ask for a Delivery Quote, please call 08453 707 606. Many thanks.

  • Yes, we will certainly try, but only UK orders can be placed on our CaskWidge Web Shop.

    For all other orders call 08453 707 606 and we will supply you with a carriage charge and then proceed to place your order and take payment over the phone.

    WE NOW HAVE DISTRIBUTORS IN THE USA AND CANADA. Please click the links on the home page.

  • No.

  • We do have a Trade Price List for bulk orders, please call 08453 707 606 to apply.

    Alternatively register your details and email address on our Web Shop and receive our regular News Letters to keep up to date with any Offers or Promotions we may have available.

  • VAT is charged to all orders in the UK; companies registered for VAT can claim it back.

    Outside the UK and within the EU, VAT is not charged to companies registered for VAT when a bone fide VAT number is produced.

    Outside the EU VAT is not charged.

  • Yes, your goods will be despatched once the cheque arrives, larger orders will be despatched once your cheque has cleared.

  • Yes. Our details are: CaskWidge Cellar Equipment Ltd

    Nat West Bank - 20 High Street, Ashford, Kent. TN24 8SE

    • Account: 36461830
    • Sort Code: 600121
    • IBAN: GB84NWBK60012136461830
    • BIC: NWBKGB2L
    • EORI No: 753 817608000

    Please order by phone on 08453 707 606 and confirm at the time of order, that you intend to pay by this method. Your order will be despatched once the payment is showing in our account.

  • Yes, by any method you choose. With emailed orders please include all your contact details and how you wish to pay.

  • We endeavour to process all orders within 3/5 working days.

  • Very Secure. As soon as your details are logged and you proceed through the checkout our server encrypts the information and it then splits your card details into two separate figures one half is kept on our computer the other remains encrypted on the server (the computer of our Hosting company) thus if our computer was ever compromised, only half the information needed by a fraudster is available and they would then have to try and find out who our Host Server was and break into their computer as well and then be able to crack the encryption.

  • You must notify us straight-away (within 5 days) so that we can submit a claim against the carrier.In any event return the goods to us for an immediate replacement.

  • Provided the item is undamaged and in the original packaging,you must return them at your own expense and we will issue a refund.

  • Sadly its a fact that you get nothing for nothing and it costs to send items both by post and carrier.This cost is kept to a minimum,but you must remember that the goods have to be wrapped well to ensure you receive them in good condition.The cost is affected by both the size and weight of the item or items. Most items fall within our standard £5.95 costing.