Privacy Policy

This policy explains how we collect and treat information you give us. You won’t find any complicated legal terms or long passages of unreadable text.

Why we value your privacy

We value your privacy as much as we our own. We’re committed to keeping your personal and business information safe.

We’ll never use your personal information for any reason other than why you gave it. We’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics, or social media ‘like’ and ‘share’ buttons which also profile your internet activity.

We ask for your account and contact information when you buy something from us.

What information we hold

When you contact us by email or through our website, we collect your:

  • name
  • email address
  • phone number
  • the company you work for

When you buy something from us, we collect your:

  • name
  • email address
  • phone number
  • billing address
  • delivery address

If you do business with us, we also collect, but do not save, your:

  • business name
  • bank details

and keep records of the invoices we send you and the payments you make.

All purchases are processed by Worldpay, our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your information in Sage our Customer Relationship Management (CRM) software.

When you buy something, your information is stored in ZenCart our ecommerce platform.

If we do business, we store your information in our accounts software, Sage.

We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.

We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Clare Perkins, our Company Director, is responsible for the security of your information. You can contact them by email at or by phone on 08453 707 606 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access.

Our management team have access to everything you’ve provided. Individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

We store passwords in [_], an encrypted password manager. We use a different, randomly generated password for each service. We never use the same password twice.

The computers we use are all encrypted using [_] and are protected by a passcode. These computers ask for authentication whenever they start or after 5 minutes of inactivity.

Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact the team by email at or by phone on 08453 707 606.

If you’re the letter writing type, send your envelope to:

1 Bourne Mill Cottages
TN11 0NQ

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Date update 23/07/2019